I’ve lost my order confirmation email - what can I do?
Please check the junk mail folder within your email account, as occasionally confirmation emails can end up here.
Otherwise, if you log into your Joel & Son Fabrics online account, you’ll be able to find the order number in your order history. Simply log into your account and click on the relevant purchase date to find the order number. Make a note of this and bring it to the shop when you collect.
If you made your purchase using our guest checkout, we may still be able to release your order if you bring your photo ID or passport and quote the items ordered, your name and postcode at the time of collection.
To keep your order safe, we don’t let anyone collect on your behalf unless they have your order number and their photo ID or you have called or emailed us in advance to let us know someone will be collecting your order on our behalf.
I haven’t had an email to confirm my order has arrived - what should I do?
If you have not received and email (after checking your spam box), it means your order is not ready for collection. If you would like to call us to discuss the order, please do so on +44 (0) 20 7724 6895 Monday - Friday between 9:30am - 5pm.
I was unable to collect my click & collect order, what happens next?
We’ll hold your order in store for up to 6 weeks, after which we’ll return it to our warehouse and refund your account. Please note that this the refund may take up to 14 days to process the refund.
How can i return my click & collect order?
The same rules apply as to orders placed online
You can return a Click & Collect order to the store provided the order does not include fabrics and trimmings that have been cut to your specification - orders are non-refundable once cut. Accessories (cufflinks & buttons) or remnants may be returned for refund within 7 days of collection if in perfect re-saleable condition
For more information, please see our Returns policy at Delivery & Returns