Delivery & Returns

UK DELIVERY

We are proud to offer FREE UK DELIVERY on all orders over £200. Free delivery will be calculated at checkout.

UK delivery costs £5.95. All orders will be sent with DHL or a courier of our choice and will require a signature or receipt. Your goods will be delivered within 1-3 working days FROM day of dispatch. We aim to get your parcels delivered to you within the time stated on our website however at times there may be delays which are beyond our control caused by our approved third parties and suppliers. For your convenience, you will be notified by email letting you know the whereabouts of your order.

UK customers can track their parcels at https://track.dhlparcel.co.uk by entering the parcel number which will be made aware to you when your order is dispatched.

No orders will be dispatched on UK bank holidays and weekends.

"The range of fabrics is sensational and the quality is second to none. Delivery has been the next day which by any standards is amazing. I would recommend this service to anyone."
                                                                                                                                                                                                                                         - Kathryn, London

RETURNS

Please note that each item is personally inspected by a member of the Joel & Son Fabrics team for quality control before it is packaged and sent out for delivery, thus ensuring that your item is in perfect condition when sent to you.

Please note that although we have taken all possible steps to ensure that the product images are representative of the product as best as possible, colours may vary according to settings on your screen and therefore can only be an approximation of the actual product.

Goods may be returned for a refund within 14 days of receipt if in a perfect re-saleable condition, unfortunately, this does not include any fabrics & trimmings as these have been cut to your individual specification (exceptions apply). This is in compliance with the Consumer Rights Directive (Distance Selling) 2014.

On the occasion where a refund is accepted, the returned item/s must be sent back to us at your cost and will not be refunded until the item/s are returned to us, complete with any free gift, and have passed quality control. On this occasion, we shall provide you with a full refund of the price plus delivery charges (if appropriate) within 14 days.

To avoid any disappointment, we strongly encourage you to purchase 0.25cm of your desired fabric/trim before ordering it in a specified length. This small sample of the fabric will give a true representation of the colour, texture, pattern, weight and handle of a fabric/trim. 

The above terms do not affect your statutory rights.

EUROPEAN & INTERNATIONAL DELIVERY

We also offer European and International delivery. For international deliveries, we allocate a courier which we believe will deliver your order to you most efficiently depending on your destination. You will be notified by email of the progress of your shipment by the courier or transit company.

FREE UK DELIVERY ON ORDERS OVER £200

SHIPPING IS INCLUDED ON INTERNATIONAL ORDERS OVER £250

Estimated transit times start after an order has been dispatched
COUNTRY TRANSIT TIME (WORKING DAYS) PRICE
United Kingdom 1 to 2 days GBP 5.95
United States 3 to 4 days GBP 11.95
United Arab Emirates 3 to 4 days GBP 11.95
Australia 4 to 5 days GBP 11.95
Qatar 3 to 4 days GBP 16.95
Hong Kong 3 to 4 days GBP 11.95
Canada 3 to 4 days GBP 11.95
European Union (EU Road) 3 to 7 days GBP 7.95
European Union (Air Express) 2 to 3 days GBP 11.95
Rest of the World 3 to 7 days GBP 14.95

 

Please note:

*If your destination is outside the United Kingdom, you are liable for all import duties, customs, and local sales taxes levied by the country you are shipping to; therefore payment will be required by customs to release your order. We recommend that you investigate potential charges before placing your order, as different countries have variable procedures. We cannot take responsibility for any charges, fees or duties and do not accept returns or do refunds relating to this. By accepting our site terms and conditions in the checkout when placing your order, you are agreeing to the above.

*We do not ship to Russia - should you wish to order online and collect from our store, please get in touch with us via email or WhatsApp on +44 7896 956 990.

*Orders outside the United Kingdon are at zero rate of tax.

 

"Three days after I placed my order it was delivered in South Africa. I am very impressed by the service and the way the material was packed."

                                                                                                                                                                                                                                       - Neels, South Africa

RETURNS

Please note that each item is personally inspected by a member of the Joel & Son Fabrics team for quality control before it is packaged and sent out for delivery, thus ensuring that your item is in perfect condition when sent to you.

Please note that although we have taken all possible steps to ensure that the product images are representative of the product as best as possible, colours may vary according to settings on your screen and therefore can only be an approximation of the actual product.

Goods may be returned for a refund within 14 days of receipt if in a perfect re-saleable condition, unfortunately, this does not include any fabrics & trimmings as these have been cut to your individual specification (exceptions apply). This is in compliance with the Consumer Rights Directive (Distance Selling) 2014.

On the occasion where a refund is accepted, the returned item/s must be sent back to us at your cost and will not be refunded until the item/s are returned to us, complete with any free gift, and have passed quality control. On this occasion, we shall provide you with a full refund of the price plus delivery charges (if appropriate) within 14 days.

To avoid any disappointment, we strongly encourage you to purchase 0.25 cm of your desired fabric/trim before ordering it in a specified length. Alternatively, please feel free to visit the Joel & Son Fabrics store where one of our experienced sales professionals will happily provide you with a small sample of the fabric.&lt;/p&gt;</p>

The above terms do not affect your statutory rights.