Delivery & Returns

UK DELIVERY

We are proud to offer FREE UK DELIVERY on all orders over £200. Free delivery will be calcuated at checkout. We also offer free UK delivery on samples only orders. Simply shop for your samples and free delivery will be calculated at checkout. Please note that orders which include both samples and other items will be charged the normal delivery rate.

UK delivery costs £5.95. All orders will be sent by APC and will require a signature on receipt. Your goods will be delivered within 1 – 2 working days FROM day of dispatch. We aim to get your parcels delivered to you within the time stated on our website however at times there may be delays which are beyond our control caused by our approved third parties and suppliers. For your convenience, you will be notified by email letting you know the whereabouts of your order.

UK customers can track their parcels at www.apc-overnight.co.uk by entering the parcel number which will be made aware to you when your order is dispatched.

No orders will be dispatched on UK Bank Holidays and weekends.

The range of fabrics is sensational and the quality is second to none. Delivery has been the next day which by any standards is amazing. I would recommend this service to anyone.
                                                                                                                                                                                                                                         - Kathryn, London

RETURNS

Please note that each item is personally inspected by a member of the Joel & Son Fabrics team for quality control before it is packaged and sent out for delivery, thus ensuring that your item is in perfect condition when sent to you.

Please note that although we have taken all possible steps to ensure that the product images are representative of the product as best as possible, colours may vary according to settings on your screen and therefore can only be an approximation of the actual product.

Goods may be returned for refund within 14 days of receipt if in perfect re-saleable condition, unfortunately, this does not include any fabrics & trimmings as these have been cut to your individual specification (exceptions apply). This is in compliance with the Consumer Rights Directive (Distance Selling) 2014.

On the occasion where a refund is accepted, the returned item/s must be sent back to us at your cost and will not be refunded until the item/s are returned to us, complete with any free gift, and have passed quality control. On this occasion, we shall provide you with a full refund of the price plus delivery charges (if appropriate) within 14 days.

To avoid any disappointment, we strongly encourage you to purchase a sample of your desired fabric/trim before ordering it in a specified length. Please note there is a maximum of 10 samples per customer.

A sample has a minimal charge of £5. A sample is a small cutting of the fabric and may vary in size (usually at least 3cm x 15cm minimum, depending on the value of the fabric). A sample will give a true representation of colour, texture, pattern, weight and handle of a fabric/trim. If you are satisfied and place an order for the same fabric/trim we will refund you the £5 charge. All refunds will be sent by cheque. Please note this policy is only applicable with the same fabric as the sample purchased.

If you require more than a small cutting, we recommend purchasing 10cm of fabric instead. Please note, this is not an official sample and therefore does not fall under our samples policy.

The above terms do not affect your statutory rights.

EUROPEAN & INTERNATIONAL DELIVERY

We also offer European and International delivery. Please refer to the table below to find appropriate delivery costing and information. For international deliveries we allocate a courier which we believe will deliver your order to you most efficiently depending on your destination. You will be notified by email of the progress of your shipment by the courier or transit company.

Please note, if your destination is outside the EU, you are liable for all import duties, customs, and local sales taxes levied by the country you are shipping to; therefore payment will be required by customs to release your order. We recommend that you investigate potential charges before placing your order, as different countries have variable procedures.

Three days after I placed my order it was delivered in South Africa. I am very impressed by the service and the way the material was packed.
                                                                                                                                                                                                                                       - Neels, South Africa

FREE UK DELIVERY ON ORDERS OVER £200
UK SAMPLE (ONLY) ORDERS - FREE DELIVERY
FREE WORLDWIDE DELIVERY ON ORDERS OVER £250
EU SAMPLE (ONLY) ORDERS - £5.95
ROW SAMPLE (ONLY) ORDERS - £7.95

Estimated transit times start after an order has been dispatched
COUNTRY TRANSIT TIME (WORKING DAYS) PRICE
United Kingdom 1 to 2 days GBP 5.95
United States 3 to 4 days GBP 11.95
United Arab Emirates 3 to 4 days GBP 11.95
Australia 4 to 5 days GBP 11.95
Qatar 3 to 4 days GBP 16.95
Hong Kong 3 to 4 days GBP 11.95
Canada 3 to 4 days GBP 11.95
European Union (EU Road) 3 to 7 days GBP 7.95
European Union (Air Express) 2 to 3 days GBP 11.95
Rest of the World 3 to 7 days GBP 14.95

RETURNS

Please note that each item is personally inspected by a member of the Joel & Son Fabrics team for quality control before it is packaged and sent out for delivery, thus ensuring that your item is in perfect condition when sent to you.

Please note that although we have taken all possible steps to ensure that the product images are representative of the product as best as possible, colours may vary according to settings on your screen and therefore can only be an approximation of the actual product.

Goods may be returned for refund within 14 days of receipt if in perfect re-saleable condition, unfortunately, this does not include any fabrics & trimmings as these have been cut to your individual specification (exceptions apply). This is in compliance with the Consumer Rights Directive (Distance Selling) 2014.

On the occasion where a refund is accepted, the returned item/s must be sent back to us at your cost and will not be refunded until the item/s are returned to us, complete with any free gift, and have passed quality control. On this occasion, we shall provide you with a full refund of the price plus delivery charges (if appropriate) within 14 days.

To avoid any disappointment, we strongly encourage you to purchase a sample of your desired fabric/trim before ordering it in a specified length. Please note there is a maximum of 10 samples per customer.

A sample has a minimal charge of £5. A sample is a small cutting of the fabric and may vary in size (usually at least 3cm x 15cm minimum, depending on the value of the fabric). A sample will give a true representation of colour, texture, pattern, weight and handle of a fabric/trim. If you are satisfied and place an order for the same fabric/trim we will refund you the £5 charge. All refunds will be sent by cheque. Please note this policy is only applicable with the same fabric as the sample purchased.

If you require more than a small cutting, we recommend purchasing 10cm of fabric instead. Please note, this is not an official sample and therefore does not fall under our samples policy.

The above terms do not affect your statutory rights.