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UK Customers International Customers


Return & Refund

Order & Payments

Product & Stock

Technical Issue

  • Your fabrics/trimmings will be individually packed with tissue paper and will then be placed inside a Joel & Son Fabrics packaging bag, which will then be placed inside a delivery bag. Each item will be personally inspected by a member of the Joel & Son Fabrics Quality Control Team, before it is packaged and sent out for delivery.

  • Standard UK delivery is £6.95 or free on orders over £200. All orders will be sent by UK Mail and will require a signature on receipt. Your goods will be delivered in 1-2 working days from day of dispatch. For International delivery rates, please visit EUROPEAN & INTERNATIONAL DELIVERY rates link at the top of the page. 

  • Yes, your order will need to be signed for as proof of delivery.

  • Yes, we offer Click 'n Collect service in the checkout of our online store. If you forget to select this option, you can call us and let us know you prefer an in store pick up provided your order has not already been dispatched. Alternatively you can send us an email to customerservice@joelandsonfabrics.com with your Order Number and stating that you want to pick up your parcel in store. We will then refund you the delivery charge and hold your parcel for pick up in store, for up to 6 weeks.

Contact Us

Get in touch with us today and a member of our team will get in touch with you as soon as possible. Alternatively do visit our FAQs page for frequently asked questions.