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Returns

Please note that each item is personally inspected by a member of the Joel & Son Fabrics team for quality control before it is packaged and sent out for delivery, thus ensuring that your item is in perfect condition when sent to you.

Please note that although we have taken all possible steps to ensure that the product images are representative of the product as best as possible, colours may vary according to settings on your screen and therefore can only be an approximation of the actual product.

All non-fabric/trimming goods from UK customers only may be returned for refund within 14 days of receipt if in perfect re-saleable condition. This is in compliance with the Consumer Rights Directive (Distance Selling) 2014. Unfortunately, as all fabrics & trimmings are cut to your individual specification, they cannot be returned (exceptions apply).

On the occasion where a refund is accepted, the returned item/s must be sent back to us at your cost and will not be refunded until the item/s are returned to us, complete with any free gift, and have passed quality control. On this occasion, we shall provide you with a full refund of the price plus delivery charges (if appropriate) within 14 days.

To avoid any disappointment, we strongly encourage you to purchase a sample of your desired fabric/trim before ordering it in a specified length. Please note there is a maximum of 10 samples per customer.

A sample has a minimal charge of £5. A sample is a small cutting of the fabric and may vary in size (usually at least 3cm x 15cm minimum, depending on the value of the fabric). A sample will give a true representation of colour, texture, pattern, weight and handle of a fabric/trim. If you are satisfied and place an order for the same fabric/trim we will refund you the £5 charge. All refunds will be sent by cheque. Please note this policy is only applicable with the same fabric as the sample purchased.

If you require more than a small cutting, we recommend purchasing 10cm of fabric instead. Please note, this is not an official sample and therefore does not fall under our samples policy.

The above terms do not affect your statutory rights.